Joy Yachting Privacy Statement

Last updated: 2 July 2025

Joy Yachting (“we”, “us”, “our”) provides an online yacht‑charter and related travel‑service booking platform through joyyachting.com, our mobile applications, and selected partner and social‑media channels (collectively, the “Services”).

Your privacy matters to us and we are committed to acting transparently and in your best interests when processing your personal data.

As a data controller established in Türkiye, we process personal data in compliance with Türkiye’s Law No. 6698 on the Protection of Personal Data (“KVKK”) and, where applicable, the EU General Data Protection Regulation (“GDPR”).

We may amend this Privacy Statement from time to time. If the changes are material or impact you (e.g., changes required under the GDPR), we will give reasonable advance notice. Continued use of our Services constitutes acceptance of the revised Statement.

1. Personal Data We Collect

1.1 Data you provide to us

• Identity details: name, nationality, date of birth, passport/ID details, sailing qualifications.
• Contact details: email address, telephone number, postal address, preferred language.
• Booking information: yacht, destination, dates, crew list, arrival time, special requests, open-text fields.
• Payment information: last four digits of card, payment token, billing address, transaction metadata (no full card/CVV stored).
• Reviews & feedback: submitted ratings, text, images.

1.2 Data we collect automatically

• Device information: IP, device type, OS, browser type/settings, language, screen resolution, referring URLs.
• Usage data: pages viewed, links clicked, features used, timestamps, exit pages, error reports.
• Cookie & pixel data: see our separate Cookie Statement (Section 8).

1.3 Data we receive from third parties

• Travel‑industry partners
• Payment service providers
• Marketing partners and social‑media networks
• Public sources (e.g., registries, sanction lists)

2. Why We Process Your Data (Legal Bases)

Purpose	Legal Basis (GDPR)
Facilitate/administer bookings	Contract performance (Art. 6 (1) b)
Process payments/refunds	Contract performance; Legitimate interests (fraud prevention)
Customer support	Contract performance
Service communications	Contract performance
Marketing/personalised offers	Consent or Legitimate interests
Analytics to improve Services	Legitimate interests
Retargeting advertising	Consent
Legal obligations (e.g. tax, AML)	Legal obligation (Art. 6 (1) c)
Defend legal claims	Legitimate interests

You may withdraw your consent at any time by clicking “unsubscribe” in our emails or contacting us (see § 9).

3. Sharing Your Information

We never sell or rent your data. We share it only when necessary with:

• Charter operators & marinas
• Payment processors & banks
• Technical/logistics service providers
• Business/referral partners
• Competent authorities
• Business successors (merger, acquisition)

4. International Transfers

We are based in Türkiye and operate globally. For transfers outside the EEA, we use Standard Contractual Clauses and technical/organisational safeguards.

5. Security Measures

• Data stored encrypted on ISO 27001‑certified servers
• All transfers use TLS 1.3+
• Access is role-based with confidentiality agreements
• We conduct incident testing and penetration audits

6. Data Retention

We retain personal data only as needed to:

• Provide Services and maintain your account
• Meet legal/accounting/tax requirements
• Resolve disputes or defend claims

Retention periods vary. Contact us for details (§ 9).

7. Your Rights

• Access, correct or erase your data
• Restrict or object to processing
• Withdraw consent anytime
• Data portability
• Lodge a complaint with your data authority

Contact us or manage via your account to exercise rights.

8. Cookie Statement (Summary)

We use cookies, pixels and SDKs to:

• Enable core functionality
• Remember preferences
• Analyse performance
• Serve personalised ads

See our full Cookie Policy for details and preferences.

9. Contact Details

Data Controller: Joy Yachting A.Ş. (Türkiye)

Base: JOY YACHTING, Ece Marina, Fethiye, 48300 Muğla, Türkiye
Tel: +90 532 177 9348

UK Office: ZENAN GROUP LTD, Cuffley Gate, Sopers Road, Cuffley EN6 4RY, UK
Tel: +44 (0)1707 712 255

TR Office: ZENAN JOY YATÇILIK SANAYİ VE TİCARET LTD. ŞTİ., İnlice Mahallesi Tepe Sokak No: 31/1A, 48310 Fethiye / Muğla, Türkiye
Tel: +90 532 177 9348

Email: info@joyyachting.com

Contact our Data Protection Officer at the same address.

© 2025 Joy Yachting A.Ş. All rights reserved.